Return & Refund Policy

We want you to be happy with what you order from brandsfever.shop. This policy explains how returns, exchanges, cancellations and refunds work for both fabric and finished apparel.

1. Return window

You may request a return within 7 days of delivery for finished apparel, and within 3 days of delivery for cut fabric, provided the conditions below are met.

2. What's eligible

• Apparel that is unworn, unwashed, with original tags attached.
• Fabric that is uncut from the delivered roll and free of stains, odours or alteration.
• Items that arrived damaged, defective, or different from what was ordered.

3. What's not eligible

• Fabric that has been cut, washed, dyed or altered after delivery.
• Custom cuts, bulk orders, and made-to-order apparel produced to a specific requirement.
• Products showing signs of wear, washing, or damage caused after delivery.
• Minor shade or texture variation between batches — a natural feature of hand-knitted and crocheted fabric, not a defect.

4. How to request a return

Write to us at Mohitgupta2222ji@gmail.com or message us on WhatsApp at +91 80594 68575 with your order number and photos of the item. We'll confirm eligibility and share pickup or courier-back instructions.

5. Refunds

Once we receive and inspect the returned item, approved refunds are processed to your original payment method within 5–7 working days. For cash-on-delivery orders, we'll ask for bank details to process the refund.

6. Exchanges

Size or colour exchanges are subject to stock availability. Where the requested item is unavailable, we'll offer a refund or store credit instead.

7. Order cancellation

Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, it cannot be cancelled but may be eligible for return as per this policy. Custom and bulk orders, once production has begun, cannot be cancelled.

8. Damaged or wrong item

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging. We'll arrange a replacement or full refund at no extra cost to you.

9. Contact us

For any return or refund query, reach us at Mohitgupta2222ji@gmail.com or +91 80594 68575, Mon–Sat, 10:00 AM – 7:00 PM IST.